FAQs about Medicaid Reform
What is Medicaid Reform?
The state of Florida is no longer managing medical care for most Medicaid patients. Instead, HMOs and PSNs are coordinating benefits for Medicaid members. If you have questions about Medicaid reform, call the Medicaid Choice Counseling Helpline at 1.866.454.3959 or visit www.flmedicaidreform.com.
FAQs about First Coast Advantage
What is First Coast Advantage?
First Coast Advantage is a provider service network (PSN), established and operated by Shands Jacksonville, that coordinates benefits for Medicaid members under the Medicaid Reform plan. If you need more information on FCA, call our Member Services line at 1.866.270.2422.
Which hospitals are in the FCA network?
The FCA network includes some of the most prestigious clinics and hospitals in north Florida, such as:
- Shands Jacksonville
- Baptist Medical Centers
- Brooks Rehabilitation Hospital
- Nemours Children's Clinic
- Wolfson Children's Hospital
You can access our hospitals and doctors through our provider directory. To locate a physician or a hospital in our network, use our interactive network map.
How do I know if my physician is a part of FCA?
To find out if your physician is a part of the FCA network, visit our provider directory.
Do all members of a family have to enroll in the same plan?
No. Family members may enroll in different plans according to their individual needs.
How do I get more information on the transportation services offered by FCA?
Click here or visit the Find a Physician page and select the Transportation link.
How do I enroll with FCA?
Signing up for First Coast Advantage is easy, fast and free. To speak with a Medicaid Choice Counselor, call 1.866.454.3959 or go online to www.flmedicaidreform.com.
Who should I contact for more information?
Call First Coast Advantage Member Services at 1.866.270.2422.